Data Overview Report

The Singapore Auto And Home Insurers CX Index Rankings, 2024

How Auto And Home Insurers In Singapore Earn Loyalty With The Quality Of Their Customer Experience

August 19th, 2024
Tom Mouhsian, Principal Analyst
Tom Mouhsian Principal Analyst
With contributors:
Rick Parrish , Janis Teo , Shayna Neuburg

This report reveals the scores of five auto and home insurers in Singapore that we analyzed as part of Forrester’s Customer Experience Benchmark Survey, 2024. It reveals the drivers of customer experience (CX) quality, channel-specific CX ratings, and the emotions that affect customer loyalty the most.

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