Tom Mouhsian
Principal Analyst
Tom is a principal analyst based in Singapore, serving digital business strategy and CX professionals across Asia Pacific. His research mainly focuses on customer-centric, trust-building digital strategies that drive measurable value and differentiation. Tom is known for his deep subject matter expertise in financial services, government and public sector, aviation, telecommunications, and consulting services. As part of his role, Tom publishes industrywide ratings and benchmarks, investigative case studies, technical frameworks, and future-oriented research on matters that shape important trends for business and technology leaders.
