Diane Deng is a senior consultant in Forrester's EMEA Consulting team. Diane is the delivery and quality assurance lead for custom research projects. She also collaborates closely with Forrester’s sustainability research team to improve custom offerings in this area.
Use this report to understand three approaches to materiality assessment for sustainability reporting and then use the five-step guide to conduct your assessment.
This report summarizes the data insights and recommendations from Forrester’s Q4 2022 Global Environmental Sustainability IT Buying Survey.
This report will help financial services executives understand the drivers of sustainability, see what their peers are doing, and formulate an action plan.
Financial services executives should use this report to create and refine their environmental, social, and governance (ESG) roadmaps.
Mobile touchpoints are now at the heart of the airline customer journey. As digital experiences continue to reshape the way people plan and manage their travel, airlines must optimize their mobile app design to drive customer engagement. This report gives
To ensure the success of your firm's digital transformation initiatives, don't overlook a key success factor: engaged employees. Firms everywhere are rushing to improve the customer experience (CX) as part of broader digital initiatives, but many underest
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.