Summary
Mobile touchpoints are now at the heart of the airline customer journey. As digital experiences continue to reshape the way people plan and manage their travel, airlines must optimize their mobile app design to drive customer engagement. This report gives customer experience (CX) and digital professionals in the airline industry some inspiring examples of mobile UX from their peers across Europe, the Middle East, and Asia Pacific to help them transform their digital experiences to meet and exceed customer expectations.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).