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ON-DEMAND WEBINAR
AI Supercharges VOC/CX Analytics
Original Broadcast Date: August 22nd, 2024
Aaron Katz
Vice President, Research Director
Boris Evelson
Vice President, Principal Analyst
Colleen Fazio
Senior Analyst
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Description
Harness the advantages of AI with help from this webinar series featuring the latest expert insights, practical tips, and key steps you and your team can take with this rapidly evolving technology.
AI can turn voice of the customer (VOC) and customer experience (CX) pros into instant citizen data scientists. It can supercharge VOC/CX analytics with capabilities to mine not only topics from open-ended survey questions, contact center conversations, emails, and other channels, but also complex natural language concepts such as sentiment, empathy, emotion, effort, and intent. AI can also help you make sense of the uncovered data and analyze it for trends, patterns, anomalies, root causes, and more. Join Colleen Fazio and Boris Evelson to learn about AI, including genAI, offerings from the leading VOC/CX analytics vendors and about best practices to leverage these capabilities to improve CX.
Key takeaways:
- Learn how VOC and CX programs can leverage AI.
- Understand best practices to follow when leveraging AI for these programs.
- Discover which vendors have notable AI-infused VOC/CX capabilities.
Target audience level: all levels
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