Digital Therapeutics: FAQs, Strengths, Weaknesses, Opportunities, And Threats

Digital transformation is still a challenging goal for banks. Being digital means more than just having an award-winning mobile app or an AI-enabled chatbot. It entails modernizing the entire technology stack, often beginning with core banking systems. Forrester defines a digital banking processing platform (DBPP) as a flexible, scalable, secure, and resilient core processing system with modern data and infrastructure functionalities. These platforms enable an adaptable, open, innovative, and truly digital bank that can deliver the tailored, anticipatory, and seamless real-time experiences that consumers and corporate clients demand.Join this webinar to hear Huard Smith, author of The Forrester Wave™: Digital Banking Processing Platforms, Q4 2024, discuss the landscape of DBPPs, the top providers, and how to choose the best DBPP for your banking institution.Key takeaways: Understand Forrester’s definition of and key uses cases for DBPPs.Learn about the top vendors and the criteria used to evaluate them in Forrester’s DBPP Wave so you can choose the best provider for your needs.Target audience level: intermediate

Huard Smith

 

Forrester's latest research looks deeply at how mobile banking (and banking experiences more broadly) will evolve over the next three years. Using survey data from tens of thousands of banking customers across 10 countries, we identify 10 new must-have capabilities and 10 emerging differentiators. This session outlines our latest "What's Next In Mobile Banking" research, including data, examples, insights, and best practices. We also discuss how digital banking leaders and their teams can prioritize which initiatives will have the most impact on their customers' experiences and their own business outcomes.Key takeaways: Hear which mobile banking features customers most value.Learn about the 10 offerings that are becoming table stakes in digital banking.Identify emerging capabilities that will differentiate banking brands for specific audiences.Understand how "systems of exploration" can guide your organization's efforts to experiment and innovate in digital banking.Target audience level: all levels

Peter Wannemacher

 

Enterprise networks are complex and growing more so as digital businesses incorporate partner networks, such as cloud networks, into the networking fabric supporting Zero Trust. Networks are tying network technologies, architectures, and processes to real opportunities to increase revenue, create exceptional customer experiences, and make employees productive. The integration of AI into IT operations (ITOps) is becoming essential for managing and optimizing modern networks to deliver on business goals. AIOps (AI for IT operations) provides real-time contextualization and insights across the IT estate, which is vital to ensure network infrastructure is functioning optimally. This webinar explores the critical role of AIOps insights in enhancing networking capabilities, enabling autonomous networks, and revolutionizing networks as business assets.Key takeaways: Discover how AIOps insights can help indicate where networking professionals can optimize network performance, automate routine tasks, and ensure seamless connectivity across complex network environments.Learn how AIOps can highlight areas for the creation of self-managing, self-healing networks that can adapt to changing conditions and demands with minimum human intervention.Explore how AIOps can help predict and resolve network issues before they impact users, ensuring high availability and reliability of network services.Gain insights into how AI embeds Zero Trust into the network by detecting and mitigating threats in real-time, protecting against cyberattacks, and ensuring compliance with industry standards, all prior to reaching MDR and SOC.Understand how AIOps can optimize network components and subsystems to deliver on business goals and strategy.Target audience level: beginner and intermediate

Carlos Casanova

, 

Andre Kindness

, 

Octavio Garcia Granados

 

Gearing up to deliver great experiences? Start with why your organization is investing in Customer Experience (CX). Whether the objective is revenue, growth, profitability, retention, innovation, or brand value, organizations need a unique set of capabilities to determine what customers need, design and test solutions, and deliver for customers.Key takeaways:Explore B2B CX success stories.Learn how to match CX capabilities to your mission.Learn what skills to own, upskill, borrow, and outsource.Target audience level: beginner and intermediate

Su Doyle

 

Cross-channel marketing hubs (CCMHs) are the nerve center of the B2C marketing technology (martech) ecosystem. CCMHs typically include data management and analytics to enable customer understanding; planning, collaboration, content management, and measurement tools to optimize brand strategy; and automation workflows, channel integration, and personalization to orchestrate cross-channel experience delivery.An effective CCMH solution can position marketing as an indispensable component of an organization’s customer-obsessed growth engine. Think of your CCMH as much more than a campaign management platform. Instead, leverage it for channel-agnostic moments-based marketing that engages your customers with compelling, contextually relevant experiences.Key takeaways:Understand the current CCMH landscape.Learn about different CCMH solutions.Discover which CCMH solutions are right for you.Hear best practices from leading firms.Target audience level: all levels

Rusty Warner

 

This webinar explores findings from the recent Forrester Wave on customer feedback management (CFM) solutions. Join us to learn about key providers, major trends, and advice for buyers. Bring your questions!Key takeaways:Understand the CFM market.Learn how reference customers are using their CFM solutions and what they love — or don’t — about the offering.Identify the key vendors you should consider based on this research.Target audience level: all levels

Colleen Fazio