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Description
The 2021 Digital Experience Review™ of US mobile retail apps outlines the best practices for a range of mobile experiences, from shopping features and functionality to list-building and sharing capabilities to in-context support availability. To gauge the ease and effectiveness of different retailer app experiences, we evaluated seven US retail mobile apps. This webinar lays out where these companies excel, where they fall short, and what customer experience executives and their teams can learn.
Key takeaways:
- Identify which mobile app features add value to win, serve, and retain more customers.
- Learn how US retail mobile app leaders like The Home Depot and Walmart deliver superior digital experiences.
- Get objective recommendations for your apps.
Target audience level: intermediate and advanced
Vendors mentioned: Best Buy, Lowe's, Office Depot, PetSmart, Target, The Home Depot, and Walmart.
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