Laura Cross,

Laura Cross

VP, Principal Analyst

Laura is a results-oriented B2B marketing professional with over 25 years of experience in demand marketing, marketing technology, channel marketing, and marketing operations. She is an independent, proactive thinker with excellent communication, logic, and analytical skills.

Today, Laura works with Forrester’s B2B marketing operations and revenue operations clients with marketing processes, including but not limited to marketing planning; campaign and program planning as well as centers of excellence; marketing operations and revenue operations operating models; and team organization. Laura previously worked with Forrester demand and account-based marketing (ABM) clients, creating extensive research to design, build, and deploy campaigns, programs, and tactics. She also worked with clients on lead management best practices, waterfall processes and optimization, and demand program measurement and optimization.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
September 10th, 2025 3:00 PM - 4:00 PM Webinar

2026 Budget Planning For B2B Sales, Marketing, And Revenue Operations Leaders

As 2026 approaches, it's time to think about where to focus your resources and investments for maximum impact. Join analysts Ross Graber, Vicki Brown, Laura Cross, Brett Kahnke and Anthony McPartlin as they discuss what the coming year will hold for B2B businesses. They'll highlight specific challenges operations leaders should anticipate and offer recommendations to help you shape your investment decisions, as well as answer questions about what making these changes will mean for your organization.Key takeaways: Learn how marketing and sales are allocating their budgets today - and how they expect that to change.Hear Forrester's recommendation for specific areas where go-to-market operations teams should increase and adjust investment levels.Target audience level: all levels