Richard Sheahan,

Richard Sheahan

VP, Principal Consultant

Richard leads Forrester’s CX consulting practice in EMEA working alongside clients to guide their next steps in creating value for their customers and embedding the practices, frameworks, and tools of CX in their teams.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research