Rick Parrish,

Rick Parrish

Vice President, Research Director

Rick is a research director in Forrester’s customer experience (CX) practice and the coordinator of research on customer obsession companywide. Rick's team conducts cutting-edge research and client engagements to help CX leaders improve CX quality reliably and efficiently. Rick’s own research focuses on government CX and corporate values strategies.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

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September 18th, 2025 5:00 PM - 5:30 PM Webinar

Deliver Better Outcomes Faster: A Forrester Product Update (North America)

Forrester empowers you and your team to drive strategic initiatives with confidence. Our latest product updates help you achieve better outcomes faster. We've updated your Forrester service to better empower your business initiatives, whether they serve your functional team, scale across the enterprise, or both. Join Rick Parrish, VP, Research Director, and Jonathan Junkins, Sr. Customer Success Manager, as they highlight: Recent changes to the research structure and client digital experience Real-world examples of how Forrester partners with clients on strategic initiatives Top ways power users get the most out of their Forrester subscription Target audience level: all levels