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The “buy now, pay later” (BNPL) market is hotter than ever, creating new value for consumers and merchants. With a rapid growth trajectory around the world that’s unlikely to slow anytime soon, disruptive innovators have left many traditional banks, credit unions, and lenders struggling to catch up. In this webinar, we discuss findings from our latest research on the BNPL market and how banks can tap into this fast-growing market.
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The “buy now, pay later” (BNPL) market is hotter than ever. BNPL is maturing, and banks need to consider how they can tap into this fast-growing market.
Over the years, the US health insurer industry has made steady — but painfully slow — progress in our CX Benchmark study. This webinar gives attendees an overview of Forrester’s latest data on the industry and explains how to drive better health insurance experiences.Key takeaways:Explore Forrester's most recent CX Index results for the US health insurers industry.Learn about the top drivers of US health insurer CX quality.Target audience level: all levels
The manufacturing sector consumes valuable natural resources and emits harmful gasses and other waste products. By embracing the circular economy’s concepts of reduce, reuse, repair, refurbish, and recycle, business and technology leaders in manufacturing reduce their dependence on finite natural resources, cut waste, and unlock new business opportunities.This webinar introduces key circular economy concepts, points to early examples of success, and highlights the role of digital technologies in supporting manufacturers’ circularity ambitions.Key takeaways:Understand five key circular economy concepts relevant to the manufacturing sector: reduce, reuse, repair, refurbish, and recycle.Explore the relationship between these five concepts, and learn how they work together and at scale.See examples of companies succeeding in the circular economy today.Target audience level: all levels
Harness the advantages of AI with help from this webinar series featuring the latest expert insights, practical tips, and key steps you and your team can take with this rapidly evolving technology.Generative AI (genAI) is a generational technology that extends far beyond IT and technology experiences. Marketers are already beginning to see genAI applications that can personalize messaging and scale content production — and that's just the beginning. Join our panel of distinguished Forrester analysts while we discuss how AI will change the future of marketing and customer engagement.Key takeaways:Identify the trends in AI that will impact marketing and customer engagement functions. Understand how marketers are using genAI today.Explore what the future of marketing and customer engagement looks like as genAI develops. Target audience level: all levels
Sixty-four percent of organizations store and process between 100 TB and 5 PB of data, and 58% of that data is unstructured. Yet only 16% of organizations report processing unstructured data as one of their top data or analytics initiatives. In this webinar, we look at research from “The Forrester Wave: Document Mining And Analytics Platform, Q2 2024” and “The Forrester Wave: Text Mining And Analytics Platform, Q2 2024.” Join us to learn how Forrester researches this important market segment, including its key technologies and leading vendors.Key takeaways:Understand the differences between document mining, text mining, and analytics technologies and their vendors.Learn where ML and generative AI are adding value to document and text mining and analytics and where knowledge-based technologies are still a better fit.Discover three actionable recommendations to help you jumpstart your document mining, text mining, and analytics initiatives.Target audience level: all levelsVendors: AWS, Automation Anywhere, EdgeVerve, Expert.ai, Google, Hyperscience, IBM, InMoment, Medallia, Microsoft, OpenText, Qualtrics, Rossum, SAS, Sprinklr, SS&C Blue Prism, UiPath, Verint, Workfusion
Get the latest insights about how and why customers give organizations feedback — and what to do about it. Find out why and how customers give feedback to organizations and how this will help make your voice-of-the-customer (VoC) efforts more successful.Key takeaways: Learn what consumers in the US and the UK reveal about how and why customers give feedback.Find out which feedback myths we bust or confirm.Learn how to effectively respond to customer feedback.Target audience level: all levels
This webinar was originally scheduled for June 13th, 2024.Dramatic changes in how B2B organizations manage their people, informed by recent years of social upheaval and the pandemic, have finally made their way into the sales function. The dual needs of attracting and keeping highly engaged and high-performing sellers are far more intertwined than ever before and demand that CSOs and HR leaders align closely on establishing a sales culture that adapts to ever-changing buyers, offerings, motions, and societal norms. Key takeaways:Understand the connection between culture and performance — learn how high-performing sellers, managers, and leaders deliver stronger revenue output when they are engaged, motivated, and given a voice.Hear how CSOs and revenue enablement leaders use agile strategies to stay ahead of the curve — and the competition — in the never-ending pursuit for top sales talent.Apply the four levers of culture to your sales organization to power-up your team performance.Target audience level: intermediate
