![The Conversational AI For Customer Service Landscape, Q4 2023](/content-service/api/v1/content/public/image/cms/public/images/2Ptus6MbQvLJF190Zrud7B/6d2e58e1efbd420726512641e38187b2/CustomerExperience_13.png?w=560)
Customer service leaders can use this report to understand the value they can expect from a conversational AI solution and to explore potential partners.
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Retailers have used chat for years, but few have mastered using conversational interfaces to engage customers throughout the entire shopping journey. Forrester reviewed 100 US retailers across categories such as fashion, electronics, travel, and quick-service restaurants (QSRs) to evaluate the current state of chat in retail. Join us as we discuss how chat is used to influence purchases and what this digital experience may look like in the future.
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Customer service leaders can use this report to understand the value they can expect from a conversational AI solution and to explore potential partners.
Forrester’s Moments Map uses a mathematical model to help digital business professionals prioritize what services to build in which interaction mode.
The manufacturing sector consumes valuable natural resources and emits harmful gasses and other waste products. By embracing the circular economy’s concepts of reduce, reuse, repair, refurbish, and recycle, business and technology leaders in manufacturing reduce their dependence on finite natural resources, cut waste, and unlock new business opportunities.This webinar introduces key circular economy concepts, points to early examples of success, and highlights the role of digital technologies in supporting manufacturers’ circularity ambitions.Key takeaways:Understand five key circular economy concepts relevant to the manufacturing sector: reduce, reuse, repair, refurbish, and recycle.Explore the relationship between these five concepts, and learn how they work together and at scale.See examples of companies succeeding in the circular economy today.Target audience level: all levels
Mobility is changing across all three categories of personal transportation (e.g., cars, scooters), public transportation (e.g., buses, trains), and the movement of goods (e.g., trucks, ships, planes, drones). Electrification and increasing levels of autonomy may grab the headlines, but there’s more to the shift than that. Join this webinar to hear about the future of mobility and to understand its implications for your business.Key takeaways:Understand the impact of vehicles that are increasingly connected, autonomous, shared, and electric.Explore the implications for transport infrastructure and the very different challenges facing urban and rural mobility.Learn about the three innovation horizons shaping the future of mobility, from short-term innovations to longer-term rethinking of entire business models.Target audience level: all levels
Forrester estimates that US total retail sales (excluding auto and gas) will reach a record high of $5.0 trillion in 2024, despite inflationary pressures and high interest rates. US retailers focused on essential goods continue to experience growth, while those specializing in discretionary and high-ticket items are seeing sales decline. In this webinar, we discuss the trends in US retail sales growth, the shifts in market share, and the retailers’ sales and profit performance.Key takeaways:Explore the trends in U.S. retail sales growth — overall, online, and offline.Learn how click-and-collect sales are performing.Understand how market share is shifting in U.S. retail. Discover which retailers are growing faster than the rest and which are growing slower.Learn about retailers’ profitability trends.Target audience level: intermediate and advanced
Customers have long sought automated accounts payable invoicing processes, but only recently, with the advent of AI, has there been a significant shift in the space. In the Forrester Wave evaluation of accounts payable invoice automation providers, we evaluated the seven most significant providers in the marketplace.Key takeaways: See how each provider measures up.Learn what reference customers love about their providers and what they don’t.Understand the key factors to selecting the right APIA vendor for your business.Target audience level: intermediate
Today’s consumers gravitate toward brands that offer convenience, simplicity, and personalization, yet digital leaders continue to invest in brand-centric digital experiences that force consumers to carry out individual tasks. Our latest report, Grow Faster With Outcome-Based Digital Experiences, will help you understand the “always-on” opportunities and the intersection of tech evolution in APIs, data, and AI.Key takeaways: Understand the intersection of the always-on opportunity and genAI-powered innovations.Learn the formula for growth through outcome-based digital experience ecosystems.Discover how to position your business to gain competitive advantage with AI and data in digital ecosystems.Target audience level: all levels
Sixty-four percent of organizations store and process between 100 TB and 5 PB of data, and 58% of that data is unstructured. Yet only 16% of organizations report processing unstructured data as one of their top data or analytics initiatives. In this webinar, we look at research from “The Forrester Wave: Document Mining And Analytics Platform, Q2 2024” and “The Forrester Wave: Text Mining And Analytics Platform, Q2 2024.” Join us to learn how Forrester researches this important market segment, including its key technologies and leading vendors.Key takeaways:Understand the differences between document mining, text mining, and analytics technologies and their vendors.Learn where ML and generative AI are adding value to document and text mining and analytics and where knowledge-based technologies are still a better fit.Discover three actionable recommendations to help you jumpstart your document mining, text mining, and analytics initiatives.Target audience level: all levelsVendors: AWS, Automation Anywhere, EdgeVerve, Expert.ai, Google, Hyperscience, IBM, InMoment, Medallia, Microsoft, OpenText, Qualtrics, Rossum, SAS, Sprinklr, SS&C Blue Prism, UiPath, Verint, Workfusion